So perhaps 2 blog posts in a row about big lenders being bad is a bit much. But when I have clients completely Sc%$@*d by a bank - I tend to get a bit "annoyed".
After Bank of Everywhere - threw customer service out of the window and made my clients stay in a hotel for the weekend; I have stricken that bank from my list of "recommended lenders".
So I won't mention their exact name - because; while I have a very true story about their lack of service and overall incompetence - I am sure Bank of Everywhere would use some of their Tarp money to make a lonely blogger take down a post that hurt their already tarnished reputation.
You see; any good Real Estate Agent - has "recommended" lenders. We recommend them because they make our job easier through communication and customer service. In essence - they make our jobs easier and make our clients get to closing without monster headaches.
So when my favorite Bank-of-Everywhere Loan Officer completely dropped the ball (because the big behemoth of a bank can't deliver) - I went to another favorite loan officer with Big City bank. He is doing another loan for me and is doing a great job. I tell him - he is going on my "Top 3 List: of lenders".
Then he says to me,,,"Shhh - I am am leaving to Bank of Smallville". It seems that Big City bank is going the way of Bank of Everywhere. They will move their underwriters to a central place - which is sure to make things a giant MESS.
It seems that my New "Top 3" Loan Officers are with small - local (well-established) lenders. Sadly; there are some excellent Loan Officers out there - that won't get a hint of a referral from me - because their companies have decided to replace any semblance of customer service or meeting deadlines with a slow-moving; central system with little to no sense of speed of service.
Contact James Downing of the Downing Real Estate Group, if you are selling, buying or have questions! Office: 202-362-5800 Cell: 703.244.3971 Licensed in Washington DC, Virginia & Maryland. Coldwell Banker Residential Brokerage - Chevy Chase
5028 Wisconsin Ave NW Suite 100 * Washington DC 20016
